This website is operated by Pastry Treats. Throughout the site, the terms “we”, “us” and “our” refer to Pastry Treats. Pastry Treats offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
"No cancellation of orders,
No long reservations (for pastries only)."
In our delivery process, Pastry treats deliver within the same business day operation hours - (Monday – Saturday 9:00AM-5:00PM). Excluding weekends and holidays. the rate of delivery charges will depend upon the location of the customer.
After receiving your order confirmation email/messages. You will receive a notification when your order has been shipped.
Pastry Treats delivery charges are the following:
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Within the area of Gingoog City delivery charge is 40 pesos.
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Outside Gingoog City delivery charges will depend upon the location of delivery.
Time of delivery, varies as it will all depend if your order is complete and ready for dispatch...
Pastry Treats will do its best to meet every customer's expectation.
any delays on delivery after the notification has been sent is not under the control of Pastry Treats.
Pick-up points:
"Pastry Treats will deliver to the specific address provided by the customer."
Note: "Please rest assured that we deliver our product appropriately from our establishment to location of our customer. Stay calm and wait patiently."
Please inspect your package as soon as your order arrives to ensure that you are satisfied with the product(s) you receive.
Refund/ Exchange Policy:
Pastry Treats takes pride in the baked goods that we provide our clients. in the event that a client is unhappy with their order, please notify us immediately (within 24 hours of purchase). Pastry Treats will give you a store credit for the amount returned towards a future purchase. All refunds will be provided as in-store credit.
Wrong product delivered:
"Pastry Treats will provide a refund to the customer who received wrong product."
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please keep in mind that shipping baked products exposes them to damage from carrier movement. we are not liable for any damage that occurs during transportation, including mold.
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please refuse to accept the product from the carrier if it is damaged upon delivery.
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Damaged-item refunds can only be applied to the original payment card. For a full refund on your product, the product must be returned in a timely manner and in original packaging.
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Prior to purchase, please make arrangement for prompt delivery of goods to enjoy the full flavor and freshness of our products.
This privacy policy describes how https://pastrytreats2022.wixsite.com/pastrytreats
(the "site" or "we") collects, uses and discloses your personal information when you visit or make a purchase from the site.
collecting personal information. We refer to any information that can uniquely identify an individual... Such as the following;
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Device information
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order information
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Customer Support Information
Sharing Personal Information. Through providing personal information, it helps us provide our services and fulfill our contracts with you.
Using Personal Information. We use personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services and offers.
Retention. When you place an order through the site, we will retain your personal Information for our records.
Cookies. A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
Changes. We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contract. For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at pastrytreats.2022@gmail.com or by mail using the details provided below:
Pastry Treats, Lunao, GingoogCity
Gingoog City, Misamis Oriental, 9014
Philippines
COVID-19
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The safety of our clients and team members has been first and foremost in the planning of our operation. For everyone's safety and confidence, Pastry Treats practices food and safety protocols; as well as implement bi-weekly rapid testing for all team members.
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We also operate in a work bubble, all of our team members stay in-house. When they go on leave, they go through a quarantine and testing process before proceeding back to work.
How far in advance should I place my order?
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The earlier the better as products do sell out quite fast. The dough of all our baked products are proofed in the refrigerator overnight. The way we make bread can be laborious, with time being it's greatest ingredient. With a little bit of patience and good weather, you can be rest assured that you will be receiving good quality products.
Can I order for same day delivery or pick up?
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Yes you can! Check out our Same-Day Orders on the navigation panel to see what we have made extra for the day.
How does shipping and pick up work?
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We offer delivery orders via our delivery employee. Should you be outside of Gingoog City and would like to place an order, no worries! You will just have to book your order and pay additional charges to the delivery personnel who will deliver from our bakery to your location. Please note that shipping organized by Pastry Treats will only be for orders dispatched from our bakery in Lunao, Gingoog City.
What time should I pick up my order?
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As the baked goods are made in our commissary in Lunao, Gingoo City, pick times will vary as we consolidate all orders before dispatch to the respective locations. You will be notified via text once the driver is nearby the pick up point so you may book your respective delivery personnel. Please note that delays can occur due to heavy traffic or the holiday rush. Should you want to receive your orders earlier, we recommend organizing your courier to pick up from our Lunao, Gingoog City commissary.
How do I keep and store my bread?
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You can store your bread in a bread box, muslin bag, a paper bag, or wrapped in a kitchen towel at room temperature.
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Storage guide:
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Room temperature: 3 days
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Refrigerator: airtight, up to 3 days
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Freezer: airtight, up to 1 month
Do you make everything in-house?
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Absolutely! Nothing tastes as good as homemade! In staying true to why we started Pastry Treats, everything is made from scratch, in-house!
Do you offer any gluten-free items?
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We do not produce gluten-free products at this point in time.
Do you sell items other than bread and pastry?
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Yes, we also sell baking needs. Just check the pre-orders section of our webpage.
What are your payment methods?
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GCash (Cindy Calope - 0997 381 0400)
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Cash on Delivery
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Manual Payments
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Credit Card payments via PayPal (Optional)
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Bank Transfer (Optional)